Decisions about caring for a loved one can be difficult. SILVERcare is here to make this process more comfortable. In order to do that, we have prepared several Frequently Asked Questions with answers to assist you in the process.

Feel free to contact us at any time and we will be happy to provide any additional information you may need regarding your specific situation.

 

When was SILVERcare established?

SILVERcare was established in 1993 as a licensed home care agency. We are locally owned and operated by Mike and Gail Joyner. SILVERcare serves more than 9 counties in Eastern North Carolina.

What kind of services do you provide?

SILVERcare provides many service options to fit your needs. Our services include, but are not limited to, Personal Care, Recreational Activities, Financial Home Management, Light Meal Preparation and Housekeeping and Transportation. We can provide these services in your home, a nursing home, an assisted living facility or even in the hospital.

What kind of background is known about your caregivers?

All of our Caregivers at SILVERcare are insured, bonded and background checked. Our caregivers participate in extensive training at least four times a year, with specific emphasis in elder care, Alzheimer’s and dementia patients.

How many caregivers will take care of my loved one?

We realize that there are many factors in matching a caregiver with a client. At SILVERcare, our staff is uniquely qualified in selecting caregivers to clients. However, if for some reason personalities do not match, we will work diligently to provide your family with a suitable caregiver. Your satisfaction is our goal.

Do your caregivers administer medications?

SILVERcare caregivers will assist in medication reminders. This is most often the biggest concern for the family. We will also let the family members know of any changes noticed about the client while in our care.

Is my loved one’s personal information covered by HIPAA?

Yes. SILVERcare personnel are held by the federal and state guidelines and HIPAA related to the privacy of your loved one.

How will I pay for services?

There are several ways to pay for services from SILVERcare.

We accept Private Pay, VA aid and attendance, Long Term Care insurance and Worker’s Compensation.

How soon can I have a caregiver in my or my loved one’s home?

Typically we try to have a caregiver in the home within 48 hours after our nurse completes the initial assessment. If a caregiver is available, we can begin service much sooner, but we prefer a 2 day notice if possible.

Is the agency licensed and bonded? If so, by whom?

Yes, SILVERcare is licensed by the North Carolina Department of Human Services, Division of Health Service
Regulation.

Does the agency pay Workman’s Compensation on the employees if they are injured on the job?

Yes.

Does the agency have a 24-hour answering service that connects you with a office staff in case of emergency after office hours and on weekends?

Yes.

Does the agency acquire criminal records on all employees?

Yes.

Does the agency require continuing education and training for its caregivers?

Yes.

Does the agency support and participate in community resource groups such as Alzheimer’s support groups, cancer awareness, aging coalitions, etc?

Yes.

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